Here are my notes from Collins' follow-up monograph specific to the social sectors...
All indicators are flawed, whether qualitative, or quantitative. p7
What matters is that you rigorously assemble evidence-quantitative or qualitative-to track your progress. p7
...not finding the perfect indicator, but settling upon a consistent and intelligent method of assessing your output results, and then tracking your trajectory with vigor. p8
Performance is defined by results and efficiency in delivering on the social mission. p8
...you always have power, if you just know where to find it. There is the power of inclusion, and the power of language, and the power of shared interests, and the power of coalition. Power is all around you to draw upon, but it is rarely visible. p10
The whole point of Level 5 is to make sure the right decisions happen--no matter how difficult or painful--for the long-term greatness of the institution and the achievement of its mission, independent of consensus or popularity p11
In the social sectors, when big incentives (or compensation at all, in the case of volunteers) are simply not possible , the First Who principle becomes even more important. p15
